Comcast, I thought we had a breakthrough ...

So, after all that drama over my chat with "Lotta", the online Live Chat Comcast Rep., I got an email from the company's customer service rescue team. Long story short, they said they would downgrade my cable without any fees or such for "installation" or "change of service fee" or whatever. All they had to do is find a day/time for a service person to come to my apartment - for unknown reasons? - to finish things up. My guess was so they could collect my digital cable box. That was last week. Since then I have not heard a peep from Comcast about when I might expect this downgrade to actually occur, and honestly, after emailing to remind them that they said they would get back to me and getting no response, I am just fed up. When I get a free moment, I'll pop the cable box in my car and drive down to the local office and get rid of Comcast cable once and for all. Comcast, you had your chance and you blew it. Back to thinking that Comcast and its customer service does indeed suck.